But we do give great discounts on larger orders.

We gladly accept:

Postal Money Orders too!

Register for The Soap Goat Soap Shop email updates

FOR YOUR SECURITY:
The Soap Goat Soap Shop proudly does not sell nor do we share our clients e-mail addresses (or any other personal information) with anyone. For the safety and security of our clients, we do not keep credit card information on computer file.
Our exchange rate as of March 11th & until further notice is 05%.
$1.00 US = $1.05 Canadian

Company Policies

*** Minimum Order of $10.00 of product.

June 01. 2009 - All orders over $100.00 in product (before shipping cost) will require a signature confirmation on the box.

All pricing, policies, terms, agreements and conditions are subject to change without notice.
Our shopping cart does not calculate shipping. See details below.

1) PAYMENT METHODS
The Soap Goat Soap Shop does not sell nor do we share our clients e-mail addresses (or any other personal information) with anyone. For the safety and security of our clients, we do not keep credit card information on computer file. Credit card numbers are destroyed once orders have been processed. Repeat customers will have to re-enter all Cc information with every new order. The company owner is the only employee who has access to our fax machine and to the credit card machine.

What forms of payment do you accept?
We accept: PayPal, Money Orders, Visa®, MasterCard®, or American Express®. via our safe and secured shopping cart.

*All International Buyers have only PayPal for a payment option.

Do you accept Mail In Payments:
We can accept Postal Money Orders only.
We will let you know how to go about ordering (as our cart is not set up for main in payments). Once we have your order packaged, we will send you a revised total which will include your shipping/handling costs. Please be advised, orders that have been purchased via Credit Card will prevail over mailed in payment orders. All orders that have been accepted as mail in payments will be put to the bottom of the week’s list of ‘orders to package’. You may have to wait a little longer for your total.
We will only hold your packaged items for 7 days only. If your payment does not arrive in 7 days we will unpack your order and your payment will be sent back to you, and you will not be able to make a mail in payment again.

THE ONLY TYPE OF MONEY ORDER WE CAN ACCEPT IS A POSTAL MONEY ORDER.
USA: Green Postal Money Orders
Canada: Postal Money Orders from Canada Post

Do you accept Personal Cheques/Checks?
No, we do not accept personal cheques/checks.

Do you accept Paypal?
Yes we do.

Sales Tax: is applicable to Canadian Shoppers Only.
Applicable GST and HST will be added to your final total.
All conversions and sales tax notations will be written on your invoice.
All prices on the website are in US Funds. Your final bill will be converted into Canadian dollars.

GST, HST Taxes
US and International Residents - No Taxes; however Brokerage and Tariffs/Duties may apply. If your country charges additional fee's it is up to the customer to pay them.
Canada General Sales Tax: GST 5%
Newfoundland HST 13%
Nova Scotia HST 15%
Prince Edward Island GST 5%
New Brunswick HST 13%
Quebec GST 5%
Ontario HST 13%
Manitoba GST 5%
Saskatchewan GST 5%
Alberta GST 5%
British Columbia HST 12%
Northwest Territories NIL
Nunavut NIL
Yukon NIL

HOW DO I CHECK OUT MY ORDER FROM THE SHOPPING CART?
Customers should do the following to use the Secured Shopping Cart:

· Place the order on line utilizing our comprehensive shopping cart (see our FAQ’s page’s to learn how to use the shopping cart if you have problems with this cart).
· Select your desired method of shipping, and click on the Purchase key.
· Fill in all appropriate fields given to ship/bill to information (must be the same as your credit card billing address)
· After entering all necessary information, select the Enter button to bring you to the payment method page.
· Select which type of credit card you will be using, enter the number of the card, enter the 3 (or 4) digit number on back of the card, and enter the expiration date. Click on Authorize Payment.
· The next screen that appears will be your order confirmation page.
· Print out your order confirmation page for your own records.

2) LOCATION, LOCATION, LOCATION

Your company is located in Canada, are your prices in US funds or Canadian funds?
We are located in Abbotsford BC Canada - right on the Sumas Washington Border.
Our prices are in U.S. Dollars. Because our bank is located in Canada, all orders will be converted into Canadian funds. Your invoice will be converted from U.S. Dollars into Canadian Dollars
at the rate of 05% (i.e.: $1.00 US Dollar will equal $1.05 Canadian Dollars).
When billed to you by your credit card provider, the total will have been converted into American Funds (if in America) or stay as is (if you’re provider is Canadian).
Please note, your Cc provider may charge a fee for the dollar conversion, this is not a Soap Goat policy and we do not receive any funds for this charge. If this happens, you will have to discuss this fee with your bank.

Where are you located?
We have offices in Canada and in the USA. Our shipping/packaging warehouse is located in Abbotsford British Columbia Canada. We are on Pacific Standard Time.

3) SHIPPING POLICY:

All orders we ship will include insurance and/or tracking.

Explain your shipping/shipping policy to me please:
All orders are shipped within 2 to 5 business days (Monday to Friday) once the order has been received to the Soap Goat.
Orders received after 1:00pm PST are considered received the next day.
We are open for packaging from 10:00am until 4pm Mon-Fri.
We are closed Saturdays, Sundays, and Canadian & American Statutory Holidays.
Though we will package orders on U.S.A. Statutory Holidays, we cannot ship on these days as USPS & UPS will be closed.
We do everything humanly possible to have your order shipped to you as quickly as possible.

All American orders will be shipped from Sumas Washington 98295 – this includes both USPS and UPS.
All Canadian order will be shipped from Abbotsford Canada V2S 5W5.
Note to Canadians - if your order can be shipped at a lesser cost using USPS we will contact you and ask you if you'd like to switch methods of carriers.

All orders must be prepaid in full before shipment.

We do not ship C.O.D.

Signatures for retrieval of your package:
All USA orders $100.00 (US funds) or higher must be signed for when delivered by USPS or UPS before the box will be handed over to customer.
All Canadian orders $100.00 (Canadian funds) must must be signed for when delivered by Canada Post before the box will be handed over to customer.
This is done for the protection and security of both our clients and The Soap Goat against credit card fraud and fraudulent charge backs.
Under no circumstances will we allow packages over the limit to be left (on door step etc) without a signature as proof of pick up. Please keep this in mind when ordering larger orders.

Do you have a “store front” we can directly purchase from to save on shipping costs?
No, I’m sorry, we are licensed for “mail order” purchases only.

Can you drop off my order somewhere so I can pick it up to save shipping cost & time?
If you are in Washington State, and would like to pick up your order, we will be more than happy to drop your box(es) off at "Ship Happens #115 First Street Cherry Street Sumas WA., 98295".
Ship Happens will charge you a fee of $4 US (or $5 Canadian) per box no matter how big, small, heavy or light the box is. TSGSS does not receive a commission fee from Ship Happens. Ship Happens is not affiliated with TSGSS other than the company we use to ship all UPS orders from. Also, our $1 US funds handing fee applies only.

If you are in the Abbotsford British Columbia area: we have a drop off/pick up place. There isn't a fee from these companies to pick up your orders, however as with any and all orders, the $1US funds handling fee still applies to pick up orders. Contact us for directions if you prefer to pick up your order at one of these locations.

If you would prefer to pick up your order, please contact The Soap Goat to arrange for your order dropped off for you. USA orders can be dropped off twice week (days will vary). Canadian orders can be dropped off once a week only (drop off days will vary each week).

What company do you use to ship my order with?
Canadian Orders:
We use Canada Post. Includes insurance up to $100.00Cdn. & tracking. Orders over $100 will be charged accordingly. Canadians will have your choice of Standard Expedited Mail, or a faster (more costly) service of Express Mail or an even faster (even more costly) service of Canada Priority Courier. When checking out of our shopping cart, you will have these options to choose from. If no choice has been made, The Soap Goat will choose the least expensive method of shipment for you.

USA Orders:
We use both United States Parcel Service (USPS) and United Parcel Service (UPS).
USPS: First Class, Parcel Post, Priority, Express Services. Insurance is additional and must be bought with each box shipped out.
DO NOT FORGET TO ADD IN 2-5 BUSINESS DAYS PACKAGING TIME INTO THE TRANSIT TIME
When check out, you will have three USPS options to choose from:

USPS Choose least expensive way (this will be either First Class – least expensive & slowest method. Parcel Post – 2 to 10 days shipping & second least expensive way or Priority Post 2-4 days shipping and generally more expensive then the other two methods)
USPS – I need items fast, use USPS Priority Mail.
USPS – I need items very fast, use USPS Express Mail (most expensive, generally starting at $18.00+ up to 1 pound and over $25 at 1 pound 1 ounce and higher - higher at 2# 1oz etc)

UPS Ground Service: Includes insurance up to $100 & tracking.
You’re also given the choice of UPS. This is recommended if your box is heavy (good for Melt and Pour orders) and weighs 5 pounds or more. We suggest using UPS on all heavy boxes -(we can fit up to 6 slabs in a USPS flat rate box (nothing more can fit but the soap base) - this is a great option - if you choose USPS First Class/Parcel Post - we will put your items in a flat rate - it's faster, and cheaper). If your box is more than $100.00 then applicable additional insurance fee's will be applied.

U.S. Military APO Destinations:
We ship Priority USPS. All APO orders are shipped Priority Mail regardless of weight, this insures faster shipping.

COST OF SHIPPING:
Because a shopping cart cannot accurately calculate the cost of shipping beforehand, we do not supply the shipping cost on the shopping cart check out system. Your shipping cost is calculated once your order has been packaged and weighed. Actual shipping cost is applied to all orders. We use a postal calculator to calculate all shipping costs. All orders will have a $1.00 US$ handling fee – per order, not per box.
Your shipping cost will be posted on your invoice.

Is my box traceable on line?
When your item(s) have been shipped to you, we will provide your delivery confirmation number to you for easy on line tracking. Keep this number handy to track your items.

You e-mailed me and let me know my box has been shipped, but it’s been weeks since and I still don’t have my order, what can I do?
With lost packages, USPS legally has 30 days to deliver your package to you. After 30 days if your package has still not arrived, we will work together to have your insurance claim started for your item refund. Canada Post’s terms are the same BUT have 90 days to deliver. UPS Damaged Items: Once UPS receives the claim paperwork, a check is typically issued and mailed to the shipper of record within five business days. All packages leave our store fully insured.

UPS Tracking: http://www.ups.com/WebTracking/track?loc=en_US
USPS Tracking: http://www.usps.com/
Canada Post Tracking: https://obc.canadapost.ca/emo/basicPin.do?language=en

Do you ship outside of Canada and the USA?
NEW- as of March 28th 2011, we will no longer be shipping orders outside of North America.

When is the most likely calendar month to expect shipping delays & mishandling?
The worst months for damage occurring during shipping/transit are November & December. As the influx of packages shipped rises due to the Christmas parcels & gift giving, the shippers (bless their hearts) are less likely to have the extra time to take care of boxes like they do the rest of the year. During these months (November & December), take note to order supplies well ahead of time needed. Shipping slows down considerably with all carriers and it is a general rule of thumb that you will NOT get your items in a timely manner. Expect heavy delays around the Christmas Holiday Season and expect items not to be shipped as quickly as in the rest of the calendar year. All orders are shipped in the order they've been received. We can not "bump" orders ahead of others as this is not fair to those who ordered ahead of time.

All lost or damaged claims are to be handled by the carrier.
All boxes which leave our shop are covered by carriers insurance policy. With some carriers, please note: lost or damaged claims can take up to, if not longer than, a year to process. Items are covered for actual “goods” only. You will not be reimbursed for shipping or handling costs.

If you receive a damaged box, your carrier : Canada Post, UPS, USPS must be notified IMMEDIATELY.
Please remember: All boxes are sent out with insurance.
If you see that your box has come to you in less than perfect form (ie: looks like USPS, UPS or Canada Post dropped it and rolled over it with a truck) do not open the box until you are in the company of a USPS, UPS or Canada Postal worker.
Processing a claim for merchandise shipped via United Parcel Service (UPS), United States Parcel Service (USPS) and/or Canada Post requires us to conform to that companies claims policy.
Damaged merchandise must be kept in the original container with the product inside until a UPS, USPS or Canada Post representative has inspected the damages.
Retain the UPS, USPS or Canada Post inspector's documentation, and forward a copy of this to TSGSS. We will then sign the proper forms and send it immediately back to you.
UPS, USPS or Canada Post will reimburse you your damaged items. Shipping cost will not be refunded.

With defective orders/orders which were mishandled in transit:
You must notify our office in writing (email) if you would like to return any defective products. Our policy is exchange the defective product for the same item, or issue an "in house" credit. Store credits do not have an expiry date. Credits can be applied to all regular priced items, sale items, garage sale items, pre-buy items. Freight charges will apply to the outgoing order. All returns must be "pre-authorized" by our office and we can instruct you how to return the goods.
In order to return product you must contact our office in writing and request authorization for the return of the merchandise. In cases where UPS, Canada Post or USPS will not issue insurance claims on mishandled items during transit, we will require customers show proof that a claim has been started with the shipping company, and to contact us immediately *do not send items back until you have contacted our office. We will not issue any credit you have not contacted us via email first before sending the order back. We will need to know of any problem within 24hrs after your package has been delivered to you.*

4) MISC INFORMATION

Back order items – Out of Stock Items:
Stock issues are beyond our control. Though we update our website daily, it is beyond our control to know which item(s) will sell out on an minute/hourly/daily basis.
We try our best to keep our website updated as to the best of our ability. Our website is updated nightly (Mon – Fri.) before we close for the night.
We do not invoice for items we have sold out of, and have not sent. We do not offer a “backordered item(s)” option as we do not have the facilities for this option. If any item(s) are not included in with your order, please reorder the item(s) when the item(s) have become available on our website; if you still wish to receive it/them.

We cannot be held responsible for our out of stock sale priced items to which become out of stock during a sale. We will not sell out of stock items for sale price after sale has ended.
All items sold on our website are subject to availability.

Why is the shopping cart price for my item different then the price on the website?
Which price do I pay?
If this happens, it could be one of a few things:

You may have been ordering an item that the web designer is currently updating..
The cart somehow chose a wrong price (this has only happened once in 5 yrs).
When updating the pricing on the website, the price on the cart wasn't updated.

What will happen then is, the price of the item which is posted on the website's page will prevail 'over' the shopping cart total.

If the item has a conflicting price, we will notify you of the price change, and you will have the choice of deleting the item from your product order, or keeping the item at the proper price. If the price on the website is lower then the price given on the shopping cart, we will automatically give that lower price without prior notice to the client. If this is the case, the pricing difference will be reflected on your invoice.

Return Policy:
Due to the nature of our products, we cannot accept returns.
We do not accept returns of any items unless shipped by error on part of The Soap Goat Soap Shop.
Due to contamination factors in the nature of our industry, we will not accept any items for return.
Shipping cost is non refundable.
We advise that clients review their order form before placing his or her final order into our database.
We will bill and ship any items shown on your order form.
If by chance a return is accepted, we will issue a store credit for the cost of product only.
Credit can be used towards future orders. Shipping fee’s are not refundable under any circumstances.
If TSGSS ships out items by error, we will give the option of a store credit, or a USPS/Canada Post Money Order. FOR MISHANDLED IN TRANSIT PRODUCTS - READ ABOVE SECTION #3.

I'm missing items in my package and/or I got the wrong items in my order? Now what?
All claims for loss/damage/wrong items must be made within 48 hours from the time your package has been received - NO EXCEPTIONS to the time limitation.

E-mail us at orders@thesoapgoat.com so that we can check the weight of your package against the items your order contained. We will then send you further instructions on how to resolve the issue.

I made my order yesterday and today I want to add products to the box, can I do this?
No, you will have to make up a whole new order and the new products will be invoiced and charged for separately. Only additional products made within one (1) hour of original order may be added.

How long do I have to cancel an order?
You can cancel an order up to 60 min after is has been placed (Mon – Sun). Once 60 min have passed, the order will be subject to a 20% restocking fee.

I got my package, but I’m refusing it, now what are you going to do?
Customers who refuse products will be responsible for their shipping charges to and from the Soap Goat Soap Shop as well as any customs duty fee’s and a 20% restocking fee.
Shipping charges will not be refunded.
Your account will be credited for the dollar amount of items returned, and monies can be used towards future purchases. Refunds for refused packages are given as "store credit" only. We will not issue credit card refunds at any time.

Do you sell Soap Supplies Wholesale if I order in bulk or can I have a discount?
We don’t sell on our soap making supplies wholesale. However, on a happy note, several times a year we offer clients to take part in special Pre-Buy sale at substantial savings. Also, we offer supplies, which have been placed, in our Garage Sale page at below cost pricing. We also offer more monthly specials then any other soaping company on the Internet. We are proud to offer regular sale prices, which are below most of our competitors AND less than our own wholesalers.

What’s the scoop about your product pricing, terms, agreements and conditions?
All pricing, policies, terms, agreements and conditions are subject to change without notice.

Price Changes:
Due to unforeseen market fluctuations, prices are subject to change without notice.

Samples:
Unfortunately do not ship samples without website orders. We may include a free sample sized bottle of fragrance oil in every soap making supplies order which is perfect for testing. You are more than welcome to request a fragrance oil, however if we do not have the scent in stock, we will put in another. Scents are not guaranteed, and are only shipped while supplies last.

We reserve the right to refuse service.